CHW offers 24/7 customer service with a money back guarantee for its services.
The company claims it can connect customers with representatives who will start reaching out to contractors within four hours of their service request, making this service especially helpful for those with limited time available for finding contractors.
Price
Choice Home Warranty’s prices depend on the size and number of systems and appliances covered, add-ons you purchase and your deductible level – and are also customizable based on how your monthly premium changes. To find out more information or sign up today click here!
Plans and coverage options offered by this provider are comparable with other home warranties; however, their service fee is slightly higher.
CHW offers comprehensive protection for home systems and appliances as well as a money back program that pays the cost of replacing systems or appliances that cannot be repaired, though they do not cover alternative energy solutions like solar panels or geothermal heating and cooling systems.
The company’s sample contract outlines that access, diagnosis, repair and replacement costs of covered items will not exceed $3,000; some specific items such as septic systems or standalone freezers have lower coverage caps of $500.
Coverage
Choice Home Warranty George Foreman offers customers access to several online resources that will assist them with claims filings and the process. Their website is easy to navigate; however, information regarding policy terms and conditions can sometimes be more challenging to locate.
The two plans offered by this company are generally comprehensive, covering most systems and appliances found within a home. However, certain items such as swimming pools, septic systems, or second refrigerators may be excluded from coverage.
Another factor to keep in mind when selecting an installation service provider is their service fee, which depends on which plan you opt for. Unfortunately, some homeowners may find this inconvenient as there’s no flat rate service provided.
Customers of this company have access to an online customer portal where they can monitor the status and limits of their claim filing. There is also a 24/7 call center, making the company especially helpful for homeowners filing claims late at night or on holidays, or who are unclear what coverage their home warranty provides.
Customer service
Choice Home Warranty isn’t accredited with the Better Business Bureau and online reviews for it are mixed. While customers appreciate responsiveness and quality technicians at Choice, others complain about long wait times for repairs and denied claims. Furthermore, CHW limits repairs per item each year up to $3,000 while it doesn’t cover commercial properties.
Customers can file service requests online or over the phone; customer support lines are open 24 hours a day, including holidays. Customers may also access their account Message Center to monitor its status of requests they’ve filed.
Choice Home Warranty’s claim process is similar to other home warranties in its efficiency; representatives are usually very responsive in scheduling technician appointments as soon as possible and contacting homeowners if an issue cannot be resolved within the given timeframe. Furthermore, Choice offers a satisfaction guarantee with their warranties.
Claim process
Breakdowns of home systems and appliances can be financially devastating. Choice offers a convenient claim filing process: policyholders can either access their online account center or call customer service 24/7/365 (including holiday support) for filing claims.
Homeowners can add on additional coverage for pool/spa, sump pump, septic tank system, second refrigerator and trash compactor if they choose. Please be aware that this coverage has certain limits as outlined by their provider’s sample contract.
Choice Home Warranty stands out from its peers by only charging one flat fee for each claim, which may limit flexibility for homeowners looking for more control in selecting service fees. Furthermore, Choice’s turnaround times for repairs and replacing items aren’t as swift; customers should allow up to 48 hours for a technician to arrive; however they guarantee connecting customers with a representative within four hours of receiving service requests.
